Retail

• Building and leading great teams
• Coaching skills for manager
• Conflict resolution
• Delegation
• Leadership styles
• Inspirational leadership
• Inspiring career conversations
• Introduction to employment law
• Managing absence
• Managing change
• Managing difficult conversations
• Managing friends
• Mentoring
• Motivating others
• Performance management
• Recruitment:
  • i. interviewing
  • ii. Advertising copy
  • iii. Closing the deal
• Running and managing meetings
• Strategic thinking
• Thinking as a manager

Investing in the daily performance of your employees is simply smart business.

Our dynamic, interactive training sessions are tailored for employees at all levels, designed to enhance productivity and help everyone achieve their personal goals.

• Business skills toolbox
• Creative problem solving
• Customer service
• Effective minute taking
• Effective networking
• Emotional intelligence
• Making the most of meetings
• Maximising your personal impact
• Memory skills
• Negotiation skills
• Presentation skills
• Proactively managing your career
• Project management
• Stakeholder management
• Success through change
• Successful teamwork
• Time management

Everyone wants to be heard and understood. That’s why effective communication is essential for successful teamwork and collaboration. Regardless of your role, the ability to communicate well is key to success.

Our communication training courses are designed to transform individuals into articulate, persuasive speakers and attentive, inquisitive listeners.

• Assertive communication
• Building trust and rapport
• Empathetic listening
• Setting boundaries
• Giving and receiving feedback
• Influence and persuasion
• Managing upwards
• Managing internal conflict
• The importance of culture
• Thinking on your feet

Investing in exceptional customer service is essential for your organisation’s success.

Our engaging, interactive training sessions are designed for employees at all levels, equipping them with the skills to deliver outstanding service and exceed customer expectations.

• Communication skills
• Empathetic listening
• Managing patience
• Problem solving
• Product knowledge
• Adaptability
• Attentiveness
• Positive attitude
• Time management
• Conflict resolution
• Managing difficult customer
• Listening skills

Customers are becoming more confrontational and less tolerant.

Conflict management training is essential for maintaining a harmonious and productive work environment.

Our comprehensive training programs are designed to equip employees at all levels with the skills to effectively handle and resolve conflictual situations.

• Understanding conflict
• Effective communication
• Emotional intelligence
• Problem solving
• Negotiation skills
• Stress management
• Resilience and self-care
• Preventative strategies
• Effective listening skills
• Setting boundaries

Promoting wellbeing and positive mental health in the workplace is crucial for developing, retaining, and enabling staff to perform at their best.

Managers across your organisation play a vital role in making a positive impact. Our training sessions equip employees at all levels with the skills to take care of their own mental health and support their colleagues effectively.

• Building resilience (essentials)
• Mental resilience
• Physical resilience
• Emotional resilience
• Managing for resilience
• Managing for mental health
• Mental health awareness
• Mental health first aid
• Mindfulness at work

Enhancing teamwork skills is vital for fostering a collaborative and productive work environment.

Our comprehensive training programs are designed to develop essential teamwork skills among employees at all levels leading to more cohesive, efficient and high performing teams.

• Effective communication
• Collaboration
• Conflict resolution
• Trust building
• Roles and responsibilities
• Problem solving
• Adaptability
• Team leadership
• Support and encouragement
• Goal setting

The case for diversity and inclusion is compelling, from driving innovation to achieving better financial results.

Research shows that more diverse workforces are 35% more likely to outperform their less diverse counterparts. Beyond the statistics, fostering diversity and inclusion is fundamentally the right thing to do.

Our training sessions are designed to help you overcome barriers and create a truly inclusive workplace where individuals and teams can thrive.

• Diversity and inclusion
• Introduction to neurodiversity
• Inclusive communication
• Inclusive leadership
• Inclusive recruitment
• Unconscious bias
• Respect at work

Employees often encounter specific workplace challenges or transitions.

Timely, purposeful, and relevant coaching sessions can enhance confidence, increase self-awareness, and develop leadership skills. Through strategic questioning that leverages the individuals existing knowledge, we assist them in overcoming obstacles, identifying creative solutions, and taking the necessary steps to achieve their goals.

In this manner, coaching can significantly improve individual performance and contribute to organisational success.

Problems:

• Personalised attention
• Focused development
• Confidential support
• Increased accountability
• Enhanced performance
• Confidence building
• Career advancement
• Work life balance
• Leadership development
• Goal setting and achievement

Build successful and lasting relationships with your customers.

Our sales training sessions equip your team members to quickly identify customer interests and needs, establish rapport, and offer genuine, high-value solutions.

This consultative approach reduces sales anxiety by building the confidence in fostering high-trust relationships and will bring customers back again and again.

• Consultative selling
• Establishing the need
• Advanced sales negotiation
• Influencing and persuading in sales
• Networking and referrals
• Active listening
• Objection handling and closing
• Sales management
• Selling the value
• Persuasion techniques
• Sales closing techniques
• Upselling and cross selling