Short feedback -

From training sessions

“Please can we have more from this trainer? Essential management training very well and passionately delivered. Interactive, makes engagement from PM’s and Doctors easy and tackles difficult issues” Dr Baig, GP Partner

“Training that was insightful, raising self-awareness and building developmental skills” Dr J. A. Barbosa, GP

“I want our practice to take on more of this trainer. It was very informative and will improve our day to day working” Mrs M Coleman Practice Manager

“Very good training session. Very helpful in improving general practice” Dr Kulendra, GP

“Good content dealing with all the daily issues of a Practice Manager” Mrs J Whitney Practice Manager

“Lindsay was excellent – I could not have been trained by a better teacher” Mrs M Agarwal, Practice Manager

Quick testimonials

“I have worked in the NHS for over 30 years, and this is the best training session I have ever been to in all that time.”

“I believe we were incredibly fortunate to secure your services. We have benefited enormously from your positive energy, flexibility and solutions focused approach. I hope we will have the opportunity to work together again in the near or medium future.”

“The trainer was incredibly informative and created a welcoming, supportive environment throughout the session. She clearly demonstrated her expertise and made me feel completely at ease, which really enhanced my learning experience.”

“The session was extremely informative and delivered with such clarity and confidence. The trainer brought great energy to the room, even adding humour at just the right moments, which made the learning both engaging and memorable. Absolutely brilliant!”

An In-Depth Client Endorsement from a Valued Partner

Lewisham CEPN Training Hub

Lindsay’s training delivery is nothing short of outstanding! She brings incredible energy, professionalism, and fun to every session. Her style is interactive, up-to-date, and always relevant to the real world. What truly sets her apart is her personal approach—she connects with every participant, making each session feel tailored and inspiring. You leave feeling empowered, informed, and ready to take action. Highly recommend!

Debbie Brown MBE. MSc, BSc (Hons), SPQ, Dip HE, RN
Clinical Director Lewisham CEPN Training Hub
Programme Director for GPN SPIN Fellowship
ANP/ACP
Director of SEL Primary Care Nursing Workforce
South East London Workforce Development Hub
SEL Programme Director GPN SPIN Fellowship programme
SEL AP Lead
ANP
CNO Gold award

A Thoughtful Letter of Recommendation from One of Our Long-Term Clients

Hertfordshire and West Essex Training Hub

If there is a gold standard in conflict management training, then The Training Network (TTN) forged it, polished it to a high shine, and delivered it with precision, humour and undeniable impact.

Working with TTN has been nothing short of transformational. From the moment they stepped into our world, they brought a level of professionalism, creativity, and insight that instantly set them apart. Their sessions do not just teach conflict resolution—they redefine how healthcare professionals think, feel and behave under pressure.

Lindsay Dubock possesses that rare blend of warmth, wit, and authority. She knows the NHS and Primary Care inside out, and it shows. TTN does not just deliver content—they captivate. Even the most reluctant participants are drawn in, engaged, and leave their sessions noticeably more confident and capable.

Feedback from our staff has been nothing short of phenomenal. One participant described TTN’s session as “the first time I’ve ever felt genuinely prepared to de-escalate a patient confrontation—without raising my voice or my blood pressure.” Another participant, a veteran receptionist, told us, “I’ve sat through more training than I care to remember. This was the first time I laughed, learned and left with tools I could use the next day.”

Their attention to detail is obsessive—in the best possible way. Every case study, exercise, and slide is crafted to reflect the real-world chaos and nuance of primary care. TTN does not do ‘off the shelf’. They do ‘tailored, targeted, and totally spot on’.

Quite simply, we trust them with our people. And that is the highest compliment we can give.

We consider TTN an essential partner in supporting our workforce—raising standards, reducing burnout, and transforming frontline care one conflict conversation at a time. If you are thinking of working with them, stop thinking. Book them. Today.

Hertfordshire and West Essex Training Hub
Raising confidence. Building resilience. And with TTN—doing it brilliantly.

Time Management Improvement

Good afternoon Lindsay,

I hope this email finds you well.

Today, I’m feeling a little lost as the course has come to an end. I’ve genuinely enjoyed coming down to Northside House these last five Wednesday afternoons and am honestly gutted it’s over.

For a course that was just three hours each Wednesday and covered a different subject each week, it was packed with incredibly helpful and practical information. Although I initially thought I had booked a different course, I’m glad this one turned out to be the foundation I truly needed. Being new to management, this course has given me essential tools, templates, and insights to help me navigate my role with more confidence.

I would highly recommend this course to anyone unsure about taking the next step into management, as it provides valuable context and insight that can contribute to making an informed decision.

I’ve walked away with many useful suggestions that I’m already applying, and I’m excited to be signed up for another course starting on the 12th of August.

I’d also like to sincerely thank you Lindsay for all the support and your generous offers of help throughout the course. Whenever I reached out, I received prompt responses, which I really appreciated, especially knowing how busy you are.

I would definitely recommend this course to others and hope you and the team continue to provide such high-quality learning opportunities. Having the chance to learn from someone with your depth of knowledge has been amazing. You made learning enjoyable while being transparent and honest in your delivery, which I really appreciated.

Thank you again for such a great experience. See you next week.

Kind regards

Paula Gordon

Operations Manager

Ashdown Medical Group

GDPR

Hi Lindsay

Thank you for the course, it was really good!

Please see my testimonial below;

I found the Aspiring Practice Manager’s course really useful and genuinely interesting. It gave me a much better understanding of how much practice managers actually do, and there’s a lot more to the role than I realised! One of the tips that stuck with me was timing tasks in 20-minute blocks. I tried it while working through Docman, which feels very repetitive, and it actually helped me stay focused and get through it faster.

Lindsay’s a great teacher, I’ve been to her courses before and she always makes them engaging, and helpful.

Thank you,

Wendy Tombleson

Admin Supervisor

Eden Park Surgery

LD learning