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A large group of people seated at tables in a conference room watching Caroline Braxton of The Training Network in front of a screen.

Difficult Patient Toolkit

Caroline Delivers ‘Difficult Patient Toolkit’ Training to Greenwich NHS Primary Care Staff at Charlton Athletic F.C.

Caroline, a Training Partner with The Training Network, recently presented the Difficult Patient Toolkit training to over 70 delegates from Greenwich NHS Primary Care. The session, held at Charlton Athletic Football Club and organised by Greenwich Training Hub, focused on equipping staff with practical strategies to handle challenging patient interactions effectively.

The engaging session provided attendees with actionable tools to manage difficult scenarios while maintaining professionalism and empathy, leaving participants empowered and ready to apply their new skills in day-to-day patient care.

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