This training has been designed to provide you with important information and opportunities to strengthen your understanding about conflict resolution.
We will cover:
•Causes of conflict
•Communication methods and models
•Managing conflict
As we go through the training, you may think that the skills we need to deal with conflict are common sense, meaning that parts of the module may seem to be patronising. However, the intention is to remind you of the common sense skills and knowledge that can be used to deal with may difficult situations.
Learning outcomes
Understand the common causes of conflict
Understand and use new forms of communication
Have learned new communication models that will assist you in conflict resolution
Recognise different patterns of behaviour that you may encounter during different interactions
Understand why communications can breakdown and turn to conflict
Recognise warning and danger signs Understand what is meant by impact factors so that they can be avoided
Understand the use of distance when dealing with conflict situations
Understand the use of reasonable force as it applies to conflict resolution
Adopting different methods of dealing with possible conflict situations
