Remember, the little thing are often the big things. Why? Because the closer you get to a little thing, the bigger it gets.

The more it matters…

An observation, if I may, about broadcasters.

CNN is for people who want to know what’s going on, NOW!

Sky is for people who want to know what’s going on.

BBC is for people who want to be sure what went on.

The horror story, unfolding in Ukraine, is a test for all broadcasters. They put themselves, in harm’s way, so that we can tut-tut, from the safety of the sofa.

It has produced some lighter moments. A correspondent, in a bullet-proof vest and helmet, lying prone, in a ditch, telling us how bad things were. In the background two older, women, in pink bobble hats and puffer jackets walked by, carrying their shopping. 

A paradox of war.

And then, there’s that bridge…

… blown-up by the Ukrainians, to stop the Russian advance. Now the pinch-point for escape… repaired with wooden pallets, planks and string. 

Perilous to cross for the young and able. People in wheelchairs and on stretchers are being carried. Some wheeled on barrows and shopping trolleys.

Terrified of the drop, horrified at what they are leaving behind, petrified at what is to come.

Extraordinary acts of bravery, kindness and compassion.

The BBC… the good old BBC. I’m still drawn to the seven, one, six and ten o’clock news routine. Putting the punctuation marks in my day. 

Their insistence that every item has to be ‘verified’ is a curse and a blessing.

The world salutes the BBC and I am happy to wave two fingers at Nadine Dorries, for wanting to… well, I’m not sure what she wants to do with the BBC… but it’s not good.

She’s a former nurse, just be grateful she isn’t Health Secretary.

There’s a uniqueness about the BBC. Mainly for the breadth of what it does and its reach. It’s only the BBC that would commission a survey and series on kindness.

In a troubled world, what happened to kindness? The BBC tried to find out.

It set up an online study, created by a team at the University of Sussex, led by psychologist Prof Robin Banerjee. More than 60,000 people took part. This is now the world’s largest in-depth study on kindness.

What did we learn?

Kind acts are very common

…asked about the most recent time someone was kind to them, 43% said it was within the last day.

The most common kind act is to help people when they ask

… you don’t have to scale Everest for charity or save someone from a burning building, kindness, in everyday life, makes a difference

People think the pandemic has made us kinder

… two-thirds saying this unprecedented time made people kinder.

There’s a link between kindness and well-being

… people who carry out more kind acts have higher levels of well-being.

Extroverts give and receive more kindness

… people who were kindest were more likely to score high on extroversion.

Women carry out more kind acts and so do people who are religious

… studies have shown; we are quite good at judging our own levels of kindness.

We worry about our offers of kindness being misinterpreted

… social media plays a part in stopping us being kinder.

People who talk to strangers receive more kindness

… the more you talk to strangers, on average, the more kindness you receive.

Income makes little difference to how kind people are

… how much money people earn had zero correlation with reports of being kind.

When people were asked where kindness takes place, the home came top but here’s the bit you’ll like; medical settings came second and people generally agreed that kindness was valued especially in social work and healthcare.

There’s a lot more in the report, have a look.

We’ve endured Trump’s recklessness, Covid’s wrecking ball, the wrench of Brexit and now the demolition of Ukraine. 

We see courage and compassion on our screens, alongside cruelty and callousness.  

We feel powerless, influence ebbing away. What can we do?

Remember, the little things are often the big things. Why? Because the closer you get to a little thing, the bigger it gets.

The closer you are, to an act of kindness, the more it matters.

News and Comment from Roy Lilley
Contact Roy – please use this e-address roy.lilley@nhsmanagers.net
Reproduced at thetrainingnet.com by kind permission of Roy Lilley.

Previous Posts

A wooden bench on a grassy area overlooks a large body of water, with mountains visible in the hazy background.

Headline.

Streeting’s latest NHS workforce plan ignores systemic issues, focusing on recruiting more GPs despite the strain on resources. The real solution? Shifting care to community nurses, who offer better value and flexibility.

Read More »
A modern white hospital building with multiple windows stands in front of a taller white skyscraper, under a blue sky with clouds, partially obscured by a green hedge.

Think again.

Think “hospital,” and you picture nurses, ambulances, or stethoscopes—not someone hunched over a desk solving the NHS equivalent of a mathematical enigma. Yet, administrators are its hidden heroes.

Read More »
A man sits on a gray couch, talking on his smartphone while engaging with his laptop, the backdrop of a brick wall emphasizing the modern workspace vibe—a scene possibly oriented towards primary care training for GPs.

Forever!

I’m sitting at the computer screen, wondering if it’s worth taking up your time. Charmer’s speech yesterday—three commitments, five missions, six milestones—offered no clarity, just a rat’s nest of priorities.

Read More »
A woman sits cross-legged on a rocky riverbank, meditating with her eyes closed. She wears a white top and gray pants, much like medical staff in moments of calm between responsibilities, surrounded by greenery and the soothing flow of the river.

Fat chance!

Health Secretary Wes Streeting faces ridicule over a ban on sugary food ads before 9 PM, accused of ‘nanny-state’ tactics while failing to address deeper causes of childhood obesity.

Read More »
A doctor holding a large hourglass is surrounded by medical graphics, illustrating NHS capacity and patient inflow, highlighting the critical role of GP training in navigating a hospital's dynamic environment.

It might just be possible!

Ancient China’s gifts include silk, spices, and calculus. Applied to the NHS, calculus explains how waiting lists grow due to inefficiencies. Fixing productivity, not just efficiency, is key to improvement.

Read More »
A yellow and black butterfly with intricate patterns rests on a plant amid green foliage, offering a moment of tranquility reminiscent of nature's gentle touch in healing settings like those embraced by dedicated NHS doctors.

Butterfly.

The NHS faces chaos as budget cuts and aging demographics collide, with ambulance services reducing capacity amid rising demand. Like the butterfly effect, small decisions now amplify systemic crises.

Read More »
Lindsay Dubock stands at the front of the room, addressing a seated audience with dynamic insights in a conference setting. Engaging slides from The Training Network illuminate behind her, enhancing the training experience.

The General Practice Toolkit

Lindsay delivered The General Practice Toolkit to over 100 NHS Primary Care delegates at Bromley Court Hotel, equipping them with practical strategies to enhance mental health, resilience, and holistic patient care.

Read More »
A rainy city street with a dome-topped cathedral in the background is surrounded by tall buildings. Amidst the bustle of black cabs and red buses, doctors hurrying to provide primary care walk alongside others with umbrellas on the slick pavement.

Put your money on them. 

Drivers spend two days a year waiting at red lights. Meanwhile, 4.2 million UK people claim health-related benefits. Tackling these challenges? Focus on trust-building, holistic care, and our GPs.

Read More »